Total Appliance takes many precautions to make sure that our customers' personal and financial information is secure. Extensive security measures have been taken to safeguard access to this web site and protect all sensitive exchange of information.

Total Appliance accepts credit cards through highly secured facilities.

Brief Security Overview

All sensitive data that is transfered from your system to this server is highly encrypted. All sensitive data remains encrypted while being temporarily stored on this server. The data is decrypted only when it reaches our store where it is decrypted and processed.

Technologies used to accomplish this are SSL (Secure Socket Layers), GPG (GNU Privacy Guard) and a well-secured, FreeBSD server (labelled the most secure operating system available).

What is SSL?

SSL (Secure Socket Layers) secured web site ensures the privacy of information being transferred over the Internet through a process called encryption. Encryption is a procedure whereby information is converted into a unintelligible code that is decoded only upon arrival at the authorized destination. This process is very secure and is the method employed by financial institutions and major e-businesses to conduct online transactions securely.

To check when an SSL connection has been established, look at the status bar at the bottom of your browser to see if it is indicating a secure connection. In Netscape Navigator there will be a lock icon in the bottom left hand corner of the browser at all times. When this icon displays as an open lock you are not on a secure page. When this icon displays as a closed lock, you are on a secure page.

Internet Explorer is slightly different. When you are not on a secure page, there is no lock icon in the bottom status bar. When you are on a secure page there will be a small gold lock in the bottom right hand area of the status bar, as depicted below.

Note that SSL is used only for pages where privacy is needed (such as pages where you enter a credit card number) - regular browsing does not require SSL.

Your Privacy

Our Privacy Policy is very simple:

Total Appliance does not sell, trade or share your personal information with any third parties.

While the practice of selling client lists is wide-spread on commercial websites, we keep all our client information confidential.

If you have any other questions, you can contact us by email.