Please ask about shipping costs to Alaska, Hawaii,and overseas. Shipping--Items are either in stock or on order. As most merchandise is imported, we cannot always predict accurately when an out-of- stock item might be received or, for that matter, be discontinued. We will, however, email you as to the status of any item which cannot be shipped within 2-3 working days of receiving your order. We do not bill until merchandise is prepared for shipping.
Shipping charges below are for the Lower 48 United States. Shipping charges outside this area will be quoted upon request.
Merchandise Amount Shipping Charge
up to $25.00 $ 6.00
$25.01 - $49.99 $ 9.00
$50.00 and over $ 12.00
Shipping and Returns
All orders are carefully packed and shipped via insured UPS or USPS Priority Mail.
Please open and inspect all packages when you receive them. We may be unable to fix problems not discovered in a timely fashion.
Shipping Damage
If your package arrives in anything but pristine condition, it is UPS or UPSP damage. We inspect, package and ship with the utmost care, doing everything in our power to ensure the safety of your purchase in transit. Unfortunately, due both to the fragile nature of some of these items and the rigors of current shipping practices,some items do not arrive unscathed. Even if the box shows no apparent damage, please open and inspect your purchase immediately upon receiving it. Damage in transit does not always affect the shipping packaging. Please double check and let us know if any damage is found and save the shipping box and packaging.
While we would like to handle everything for you, the shippers require that you (the receiver) handle any damage reports. If the package is shipped UPS - Please call Customer Service at 1-800-PICK-UPS (1-800-742-5877) to report any damage, then email us with a report. UPS will normally send someone to inspect the package. We cannot refund or replace damaged merchandise without this inspection. We appolgize for any inconvenience this may cause, but as UP self insures we are required to play by their rules. Priority Mail please email us and hold onto the original shippping container to process the claim.
Missed or Wrong Items: Please check your invoice to make sure the item has not been backordered, then email us a snowflakescollectibles@verizon.net. If you are not satisfied with your item, please email us. No returns without prior authorization.
Mistakes and Typos
While we make every effort to doublecheck for mistakes and typographical errors, we appreciate you letting us know when you spot them. Pricing and availablilty mistakes will be fixed as soon as possible. If we discover any mistakes concerning your order, we will confirm with you before shipping or billing.
Thanks for shopping at Snowflake's Collectibles "The Seasons and Birthday Shoppe" |
Return/Refund Policy
All products purchased at Snowflake Manor may be returned for a full refund within 30 days of the date of purchase. Defective items must be returned within 5 business days of the purchase.
The following conditions apply to all returns, exchanges, and refunds:
- All products must be returned in their original packaging. DVDs, CDs and videos must be unopened to receive a full refund. If a multimedia product is found to be defective, a full refund will be issued.
- The original receipt must accompany all refund/return items.
- Refunds are not available for items that are damaged after purchase.
To return or exchange a product, please visit our store. |
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SNOWFLAKE'S MANOR
Phone: (717)248 9911
Email: donna@snowflakemanor.comcastbiz.net
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Email: donna@snowflakemanor.comcastbiz.net |
Physical Address:
642 Electric Avenue
Lewistown, PA 17044
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