| Help Desk
SEAL provides a help desk service to assist institutions with problems they may encounter connecting to and working on the systems at the Connection center.
The Help Desk can be reached via email at shelp@sealinc.org.
How it works
Before emailing the Help Desk check the maintenance schedule. This will ensure the problem you are experiencing is not related to the weekly scheduled maintenance for backup purposes.
- Email the Help Desk. Please be sure to include your Instructor User ID in this email. Provide screen shots of the error message as well as time/date you encountered the problem and as many details as possible explaining the problem.
- You will receive an automatic response email back from the Help Desk within 10-15 minutes after you send your note. This automatic response confirms that your ticket has been received and logged and will contain a Ticket ID number that you will need to save. If you do not receive this automatic response, then the email was not received and should be resent.
- Within one business day you will receive a response from technical support. This response may be either a request for more information or a resolution to your problem.
- Once the problem is resolved you will receive an email indicating the ticket has been closed.
- At any time during this process you can go directly to the Help Desk to display your tickets.
- To access your ticket you must enter in the email address you sent your request from. This email address is used for both the Username and Password fields.
The Help Desk is available to instructors and administrators only. If your students have any problems accessing the HUB, please submit a ticket to the Help Desk. Useful Links for the Help Desk
Click here for the User Guide
Direct Link to the Help Desk
*Note: You must first submit a request via email before you may use this link.
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