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 | | ROBERTA'S GUARANTEE
Here is what Roberta Roth, CSW will do before, during and after her speech for you.
My Service Commitment to You::
• In Preparation
• On- Site
• During My Presentation
• After My Presentation
• In Summary
IN PREPARATION, I PLEDGE TO:
• Be available to discuss plans for my speech.
• Know what your organization does and why it does it.
• Know why I am there and have a specific plan to accomplish your goals for my presentation.
• Know the theme of your meeting and relate my presentation to it.
• Know why your people would want to hear what I have to say on this topic.
• Coordinate with other speakers or the speaker’s bureau to assure your goals are met.
• Notify you in advance of my travel itinerary.
ON SITE, I PLEDGE TO:
• Notify you when I arrive on site and contact you immediately should any serious delays occur.
• Be accessible to you from the time I arrive until I leave.
• Tell the truth 100% of the time.
• Retire early the night before my speech.
• Be reasonable and considerate in my use of expenses.
• Be in the meeting room for a sound check at least one hour before I speak.
• Coordinate with the set-up crew and other presenters to make sure my needs fit your overall needs.
• Stay out of the way until it is my turn to speak.
• Study your audience and the other speakers to align my message with them.
• Be dressed appropriately.
• Provide an easy, brief introduction and be available to coach my introducer.
• Make suggestions to the crew as to how to maximize audience impact through creative use of lights, sound and staging.
• Be in the room, seated and visible to you even before my introduction begins.
DURING MY PRESENTATION, I PLEDGE TO:
• Walk on stage cheerfully and open my speech with energy and purpose.
• Never use off-color language or material.
• Stick to my time frame and adjust if needed.
• Interact constantly with the audience and involve them through questions, a show of hands, eye contact and exercises as appropriate.
• Present well-researched, profound information.
• Use stories and humor liberally.
• Use appropriate Power Point slides to enhance the look, feel, and impact of my speech.
• React maturely, well naturedly and flexibly to any problems that arise. This includes audio visuals, lights, sounds, emergencies, etc.
• Never be rude to an audience member.
• Allow for questions and comments from the audience after my presentation.
• Summarize my points to your organization and people.
• Relate my points to your organization and people.
• Never abuse my assignment by turning my speech into a sales pitch.
• Only offer my books and recordings if approved or requested in advance.
AFTER MY PRESENTATION, I PLEDGE TO:
• Stay around after my speech briefly to answer questions or hear comments.
• Check out and depart with minimal effort to you.
• Itemize my expenses and bill you promptly.
• Provide receipts.
• Promptly fill any orders for my products.
• Suggest strategies to continue the impact of my message during follow-up.
• Never disclose any sensitive information about your organization.
• Be willing to accept personal phone calls or emails to follow up on the speech from individual audience members or executives.
IN SUMMARY, I PLEDGE TO:
• Deliver an exceptionally good presentation in a highly professional manner.
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