| Read what a few of our customers had to say about our Technical Support ... |
| “Thanks Rebecca. It is great having the support there to answer any questions -- like today, when a possible prospect was asking me a question. Instead of me answering it, I just picked up the phone via 3-way-call and the question(s) were asked and answered by someone who really knows all the answers. Also, planting the seed that there is support behind what we are offering. Thanks again.” -- Jeff Bergman of NW Professional Websites. | “KELLY! You were phenomenal at getting all the problems and knots undone!!!! She is a great customer service rep that has gone beyond any of the others I have spoken to! Not only did she figure out the problem, she walked me through it all, waited until I was logged on, and was so very patient! And it was a Monday and a day before a holiday. She is truly a gem to keep. :)” -- Jonathan and Daisy |
| “Although 5 is set as a default, I believe it is fair of me to give Luke the highest rating. For someone at my level to receive such "to the point" help was delightfully refreshing. :):):):)” -- Sophie | “Luke gave excellent assistance. This was a very difficult situation and he was very professional and helpful. Thank You” -- Valerie |
| “I was extremely pleased with my call to Customer Care. I was particularly impressed with my agent's willingness to expedite my request to keep me from being billed for this month. Thanks for your tremendous and conscientious effort!” -- Carla | “I just had a quick question. As usual, tech support did a fine job. It is one of the best selling features we have.” -- Eric |
| "The assistance I received was both immediate and absolutely correct! Not only was Rebecca fast, but efficient and her direction effective! My conversion is now underway. Th! ank you and thanks to Rebecca!" -- Marie and James | “Matthew is a Gold Nugget. He always meets my expectations!” -- Susan |
| "Chris Swihart did a good job; I like everyone a lot. Whenever I call, I always get good help. THANKS! I will do my best to make each appt. a success." -- Susan | “Your company tech support is the best I have ever had relations with. Thank you so much, Mark!” -- John |
| "Rod was very helpful and knowledgeable. Additionally, he was very patient and handheld me through learning how to create items in the catalog/e-commerce area. It was a pleasure working with Rod." -- Steven | "I have had occasion to call in three times and I must say that Customer Care Agents are simply the best! Knowledgeable and extremely friendly and professional! Thank you, Rebecca!" -- Debbie |
| "The greatest helpers I have ever come in contact with." -- Laura | "Skye was great! I have been involved with the tech industry for years and it is a rare thing to find someone so knowledgeable and professional. This just further solidifies my decision to make this a critical part of my business. Thank you!" -- Trevor |
| "Enjoyed the 'smile' I could hear in Alyxx's voice. Problem solved. Good work." Holley and David | "Kelly was wonderful! She was very helpful and friendly and answered all my questions. THANKS!" -- Linda |
| "Both William and Sky (from a prior call) provided exceptional support in that each one not only assisted me with my present concern/question but also addressed many of my future concerns.”-- Deborah | “I am so happy to send you an A+ evaluation that also reflects most of my contacts with tech support. Thanks so much to all of you with such great patience and sharing of your knowledge!!” -- Katherine |
| “Luke was excellent. He was patient and answered my questions thoroughly. He actually provided me with a better understanding of the website product and the benefits that make our websites stand out from many others. Thanks so much for all of your help.”-- Tamiko | "Rod did a great job. He answered all the questions presented by my potential prospect. He was very patient and this showed over the phone. I can almost guarantee this prospect will now purchase the website!!! Thank you very much!!"-- Jacqueline |
