The items you purchase are immediately removed from our inventory and will not be available to anyone else.

ITEM GUARANTEE & REQUESTS FOR ADDITIONAL INFORMATION
We guarantee each item we sell for authenticity and condition, as represented in our descriptions and photographs.
In many instances, we are not able to provide a clear provenance for our items as many are purchased from individuals with the stipulation that the person not be named, or the item was purchased from a secondary owner.  However, we can say where the piece was found and all the information obtained at the time of purchase.
Additional photos can be provided upon request.

PAYMENT METHODS
Payment must be received within 10 business days of the purchase. Payment can be made by MasterCard, Visa, American Express, Discover, Money Order,  Paypal, or personal check.

SALES TAX
The buyer must pay 8% sales tax if the item is shipped within or picked up in New York State. If you are a dealer and have a resale number, please contact us by phone or e-mail and fax a copy of your resale certificate to: (281) 358-7015.

SHIPPING PROCEDURES
We cannot ship any items until payment has cleared.
All our items are packaged by our professional shipper.  We have selected this firm given our extensive experience with them.  By comparison, we have found them to be most cost-effective while simultaneously most diligent in the wrapping and shipping of our merchandise.  We rely on our shipper to choose the most cost-effective means of transporting your item(s) to you.  Whenever possible, we are happy to combine shipping/packing when purchasing multiple items.
 
Shipping Costs:  Because of the unique nature of our merchandise we must calculate the shipping charges on a per order basis after your order is placed.  We will contact you with the actual shipping charges prior to charging you for them.
Due to the value and nature of our inventory we require all purchased items with a value of $50.00 or more be shipped using a mail service that provides tracking information, as well as insurance.

Shipping Time:  Items are generally shipped out within 5-10 Business Days from the receipt/ clearing of payment.  We will send you an e-mail confirmation (including your tracking number) as soon as your item is shipped.  If you need an item shipped to meet a specific schedule, please contact us and we will try our best to accommodate your request.

International Shipping:  International shipping regulations, do not allow shipped items to be designated as "gifts," or valued less than the actual cost of each item.  However, at the customers request we will gladly highlight any item as an "antique" or “"100+ years old" if this is in fact true.
We cannot anticipate VAT or other foreign duties. If you are an international customer, please be aware that your country may assess import duties/taxes. Any taxes or fees assessed on an item are the sole responsibility of the customer.  In the event an item is returned for any reason, we are not responsible for reimbursing these fees.

Undeliverable Packages: We are not responsible for any item returned to us as "undeliverable" if the address provided by the customer matches the address printed on the shipping label.  In this event, the customer is required to provide an alternate shipping address and cover the additional shipping costs before the item will be shipped again.

Lost or Damaged Items: Unfortunately, boxes are occasionally lost, stolen or damaged during transit.  In the event of loss or item damage, we are required to notify the carrier so that a trace can be started.  Insurance claims usually cannot be filed until a month after the carrier has started the trace. The customer will be refunded only after the insurance claim has been completed which may take a few months.
We cannot take responsibility for lost, damaged or stolen packages that have not been insured.

Personal Pick-Up:  You or your agent are welcome to pick up purchased item(s) at our shop. However, as we are closed January through mid-May, you must contact us first.  To schedule a personal pick-up, please call: (315) 497-2688.   

If you have any additional questions or concerns regarding shipping, please contact us at newhopeantiques@aol.com

RETURNS
If you feel an item you bought was misrepresented or not what you expected, please contact Sharon Andrus (proprietor) immediately and she will work with you to correct the situation.
All returns must be requested within 7 days (upon receipt of the item) and must be made in compliance with our return policy.  Returns must have the prior approval of the shop’s proprietor, Sharon Andrus.  All approved returns are subject to a 15% restocking fee.  Additionally, the cost of return shipping is the responsibility of the buyer.
Once you have contacted us for a refund and it has been approved, please have the Item(s) being returned packed and shipped in the original packaging and box to our winter location at the following address:

Sharon Andrus
New Hope Antiques
3130 Lake Crescent Dr.
Kingwood, Texas 77339

CUSTOMER SERVICE
We respond to all inquiries.  For general information or to make a payment over the phone, please contact Sharon Andrus at newhopeantiques@aol.com  or (315) 497-2688. Please Note: If you have an AOL, Hotmail, Yahoo or other similar e-mail account, please be sure that your mailbox is not full and your spam filter will allow e-mails from us. We cannot respond to your queries or send you important notices if they can’t get through.