Patterson's Back Bay Dancewear On-Line Catalog Policies Price Policy The prices on this web site are subject to change without notice. Our internet prices reflect discounts of up to 35% off manufacturers’ suggested retail prices. In the event of price increases by our manufacturers, we may find it necessary to adjust our prices. Please note: The prices in our on-line catalog are for internet/mail order purchases only and are not applicable to store purchases. Internet prices will not be honored for in-store purchases. Order Processing Please allow five business days for on-line order processing, although orders may ship sooner. Whenever possible we will ship the next business day for orders received by 10:00am EST. If your order will take more than five business days to process and ship, you will be notified by a Customer Service agent. Back Orders We make every effort to ship orders complete. In the event that an item is not in stock, we will notify you that your order is on back order. We will ship the order complete when all items are in stock, unless otherwise stated. Back orders are automatically cancelled after 30 days. Cancellations All cancellations must be sent by email to backbaydance@rcn.com before 3pm EST on the current business day. No telephone cancellations. Cancellation requests cannot be guaranteed. Special Orders Special orders may not be returned. Cancellations will be accepted within 24 hours of placing the order. Once the order has been submitted to our manufacturer, cancellations will not be allowed. Group Orders We have access to many items not listed in our on-line catalog. If you are interested in a dancewear product not listed in our catalog, please contact us. We will make every effort to meet your dancewear needs. Payment We accept Visa, Mastercard, and American Express. Shipping Shipping costs will be determined by the method of shipment chosen at check-out. Charges will be calculated at check-out when the shipping method is selected. Returns Please allow two weeks for processing. Note: Special orders may not be returned. •Must be sent postage paid •Must be in new, resalable condition in the original packaging with tags still attached. •All sale items, undergarments, tights, DVDs, CDs, and make-up are a final sale. No returns~No exceptions •Must include a copy of your receipt •We are not responsible for lost or stolen return packages. Please Note: Returns must be sent in original boxes and wrapped in brown paper or shipped inside a second box to protect the original packaging. There will be a 20% re-stocking fee for any taped or otherwise damaged original packaging. Pointe Shoe Returns: Orders for multiple pairs of pointe shoes, if returned, will be subject to a 20% re-stocking charge. Returns should be shipped to: Back Bay Dancewear 185 Cambridge St Burlington, MA 01803 Patterson's Back Bay Dancewear 185 Cambridge St Burlington, Ma 01803 800.554.2340 |
